Fulfillment Policy
3.2 Shipping Times
Standard Shipping: 5-7 business days
Expedited Shipping: 3-5 business days
Express Shipping: 1-3 business days
3.3 Shipping Charges
Shipping charges are calculated based on the selected shipping method, order weight, and destination. Shipping costs are displayed at checkout.
3.4 Delivery Tracking
Once an order is shipped, customers will receive a shipping confirmation email with tracking information.
Customers can track their orders via the provided tracking link.
4. Order Modifications and Cancellations
4.1 Modifications
Customers can request modifications to their orders within 24 hours of placing the order. Requests can be made by contacting our customer service team.
4.2 Cancellations
Orders can be canceled within 24 hours of placement. After 24 hours, cancellation requests may not be accommodated if the order has already been processed.
5. Returns and Exchanges
5.1 Return Eligibility
Items must be returned within 30 days of delivery.
Products must be unused, in original packaging, and in resalable condition.
5.2 Return Process
Customers must initiate a return request by contacting our customer service team.
Upon approval, customers will receive a return authorization number and instructions on how to return the item.
5.3 Return Shipping
Customers are responsible for return shipping costs, except in cases of damaged or defective products.
We recommend using a trackable shipping service for returns.
5.4 Refunds
Refunds will be processed within 7-10 business days of receiving the returned item.
Refunds will be issued to the original payment method.
5.5 Exchanges
Exchanges are processed as a return and new purchase. Customers must return the original item and place a new order for the desired item.
6. Damaged or Defective Items
6.1 Reporting Damaged or Defective Items
Customers should inspect their orders upon receipt and report any damage or defects within 7 days of delivery.
Reports can be made by contacting our customer service team with photos of the damaged or defective item.
6.2 Resolution
We will provide a replacement, exchange, or refund for damaged or defective items at no additional cost to the customer.
7. Customer Service
Our customer service team is available to assist with any questions or concerns regarding our 30-Day Fulfillment Policy. Customers can contact us via: Email: info@fastlanedrive.com
By adhering to this 30-Day Fulfillment Policy, Fast Lane Drive aims to ensure customer satisfaction and a smooth shopping experience. Thank you for choosing Fast Lane Drive!
Note: This policy is subject to change without notice. Please refer to our website for the most current version.