Returns
We want you to be happy with your order. If something isn't right, here's what to do.
Return window
You can return items within [30] days of delivery.
What can be returned
Items must be [unworn, unwashed, and in their original condition with tags attached].
What can't be returned
- [Custom or personalized items]
- [Pre-order and limited-edition items, unless they arrive damaged]
- [Wholesale orders, unless defective. Client to confirm.]
How to start a return
Email [support email] with your order number and the reason for your return. We'll reply with instructions [within 2 business days].
Who pays for return shipping
[Customer pays return shipping, unless the item arrived damaged or the order was wrong.]
Refunds
Once we receive and check your return, we'll refund your original payment method. Refunds usually take [5–10] business days to appear, depending on your bank. Original shipping charges [are / are not] refunded.
Exchanges
[Client to confirm whether exchanges are offered, and how. Example: "To exchange for a different size, email us and we'll arrange it."]
Damaged or wrong items
If your order arrives damaged or isn't what you ordered, email [support email] within [7] days with your order number and a photo. We'll make it right.